FAQ (Frequently Asked Questions) About Your Order or Package | Украшения и аксессуары
FAQ (Frequently Asked Questions) About Your Order or Package | Украшения и аксессуары
FAQ (Frequently Asked Questions) About Your Order or Package | Украшения и аксессуары

FAQ (Frequently Asked Questions) About Your Order or Package | Украшения и аксессуары


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FAQ (Frequently Asked Questions) About Your Order or Package | Украшения и аксессуары

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Mar-18-2026 0.46 руб. 0.58 руб. 0 руб.
Feb-18-2026 0.77 руб. 0.36 руб. 0 руб.
Jan-18-2026 0.23 руб. 0.53 руб. 0 руб.
Dec-18-2025 0.89 руб. 0.51 руб. 0 руб.
Nov-18-2025 0.39 руб. 0.49 руб. 0 руб.
Oct-18-2025 0.57 руб. 0.53 руб. 0 руб.
Sep-18-2025 0.43 руб. 0.90 руб. 0 руб.
Aug-18-2025 0.41 руб. 0.38 руб. 0 руб.
Jul-18-2025 0.92 руб. 0.8 руб. 0 руб.

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FAQ (Frequently Asked Questions) About Your Order or Package | Украшения и аксессуарыFAQ (Frequently Asked Questions) About Your Order or Package | Украшения и аксессуары

 

FAQ-app

Dear friend, Thank you for coming to visit our shop!you can follow this FAQ if you have some problem with the order or package.   ◆★FAQ★◆ 1.How long time to ship it? DREJEW: A.We are the manufacturer,so our most products are in stock,it will be shipped within 1-3 business day. B.Otherwise,we will do our best to send it within 7 days.Of course,please understand other reason like Chinese holidays,we will make a holiday notice such as Chinese Spring Festival Holiday. C.If the product have out of stock,we will send a message to you.You can choose to replace or cancel it.By the way,If you want to cancel the order,the cancel reason please choose "other reason ". 2.How long time to get the refund after cancel or dispute? DREJEW:Your money is kept by Aliexpress.AliExpress will return the money to you in 15 business days.If you have any questions about the refund,Please contact the customer service of Alipay. The link is as follow. //helppage.aliexpress.com/buyercenter/index.html 3.Why the logistics of package shows no tracking information? DREJEW: A.You may can't track it in your country's post web because most country's Post too lazy to provide the more logistics inforamtion of economic shipping way now,It means you can't track all the whole process of logistics.Do not worry.Most friends will receive the package finally.You can track in the website below. http://global.cainiao.com/index.htm B.Of course,it may be lost on the way.If so,please contact us,we will resend or refund it after confirm the reason. 4.Why the package is still in transit after so much time? DREJEW: A.Parcels most are shipped by a economical shipping way.Depending on the postal service in your country, it need takes about 40-90days.Generally speaking,most country need take about 60 days.some country even need aout 90 days such as Russia,Ukraine,Peru,Mexico,African country. B.Of course,even for same country,some friend receive it within short time and others need wait too long time.In fact,The packages most have already arrived your country but due to the service of your country 's Post,It maybe need some more time to process it.By the way,you may need try to contact your local Post and then go to the Post to get it if possible. C.Please do not easy to open a dispute.you know even you open this dispute,it has no effect to the Post.So please contact us to extend more protection time and kindly wait for it.Do not worry,we promise refund it if you still do not receive the package after 90 days.We have send too many packages out every day,most friends have received it one by one within 60-90 days. D.If you mind the shipping time,we suggest you choose a fast shipping way with additional shipping cost such as AliExpress Standard Shipping,ePacket,China Post Registered Air Mail.It is a fast and safe shipping way. 5.Why the parcels are signed in Latvia？ DREJEW:Latvia is the transit country for AliExpress Saver Shipping.Don't worry, the package will be sent to your country finally. 6.Why the product arrived damaged? DREJEW: A.The parcels most been packed well before ship it,but you know too many packages are stacked together,it may damaged on the shipping way.But do not worry,please send the photo to us.we will resend or refund after we confirm it.thanks B.It maybe is a mistake,Our Earrings most are 925 silver Pin,please know,the silver Pin is soft and easy to bent.Do not worry,you can adjust it.So it maybe not really damaged. 7.Why I receive a wrong product? DREJEW:Our warehouse are busy to process too many orders every day,sometimes,our warehouse colleague may send a wrong product to you.It's a normal mistake.If so,please contact us,we will resend or refund it.In fact,our warehouse have do our best to aviod the mistake every day. 8.Why my package be signed by others? DREJEW:It's a seldom thing.Please write your right contact information when you place a order to us.It is a very important thing for Russian friends to provid your full name! 9.

◆★Shipping and Delivery★◆

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Shipping and Delivery
Shipping way Shipment time Delivey Time Shipping Cost
China Post Ordinary Small Packet Plus 1-3 working days 25-60 days Discount Have been Set for additional Shipping Cost
Cainiao Super Economy 1-3 working days 60-90 days Free Shipping For Most countries
4PX Singapore Post OM Pro 1-3 working days 25-60 days Free Shipping For Most countries
Yanwen Economic Air Mail 1-3 working days 25-60 days Free Shipping For Most countries
SunYou Economic Air Mail 1-3 working days 25-61 days Free Shipping For Most countries
AliExpress Standard Shipping 1-3 working days 15-40 days Free Shiipng for Toal order $150,Free for some country if toal order $20.
ePacket 1-3 working days 15-41 days Discount Have been Set for additional Shipping Cost,Free for some country if toal order $20.
China Post Registered Air Mail 1-3 working days 20-60 days Discount Have been Set for additional Shipping Cost,Free for some country if toal order $20.
EMS 1-3 working days 20-40 days Free Shiipng for Toal order $150
DHL 1-3 working days 15-35 days Free Shiipng for Toal order $150
Summary:Free Shipping For Most countries,Discount Have been Set for additional Shipping Cost,Free Shiipng for Toal order 150$.If total order amount is more than $20,Free change to some Standard Shipping way for some country.
PS:1.some countries need more shipping time such as Russian,Brazil.
      2.Sometimes,You need try to contact your local post and collect your items.

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  • ◆★Refund and Resend★◆

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Refund and Return
Problem What's to do between you and me
Not Received On the way Please be patient to wait within our promised delivey time,contact your local post or contact us. Resend/Refund out of promised delivey time
Lost Resend/Refund
Received Broken Take the photo to us Resend/Refund/Discount/Gifts
Different clolor Take the photo to us Resend/Refund/Discount/Gifts
Shortage Take the photo to us Resend/Refund/Discount/Gifts
Wrong items Take the photo to us Resend/Refund/Discount/Gifts
Long delivery It really need too much times from china to your country by free and slowly shipping way,you can pay for additional shipping discount cost for fast shippng way if you mind the time,Please understand,thanks
PS:Do not easy to open a dispute,please remember do not hesitate to contact us if you if have some qustiones or problems.
  • ◆★Feedback★◆

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Your support and trust is the greatest impetus for us:

1. If you are satisfied with our items and service, please kindly take a minute to leave a positive feedback with 5 stars, we will gladly do the same for you. 2. Please do not hesitate to contact us to get a better solution before you leave a neutral or negative feedback, we will try our best to provide you a best service. 20190710100135
  • ◆★About DREJEW★◆

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20190617162924

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  • ◆★Noticed★◆

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